Ms. Meyers was an introvert who hated making small talk. When she decided to embrace making chitchat, she began to see its value.
- Do you hate making small talk and go to great lengths to avoid it?
- Are you envious of those who make chitchat effortlessly and wish you could do the same?
- Are you in need of some simple tools that will build your confidence when making small talk so you won't continue to shun it?
If answering “yes” to these questions, you're well on the way to embracing small talk as an inescapable part of daily life. Since you already have the motivation to improve, all you need now are some useful tips, coupled with a variety of social experiences, so you can practice them.
Engaging in Chitchat Enhances Our Humanity
If you're an introvert like I am, getting your teeth drilled can seem less agonizing than making chitchat. When I was growing up, my mother was the queen of small talk—yakking it up with the gas station attendant at the pump, shooting the breeze with the clerk at the supermarket, and talking up a storm with the mailman on our front porch. But I went in the opposite direction, avoiding chitchat at all cost—using self-check at the store, pumping my own gas, and always hiding behind a book.
While living in the urban oasis of the Bay Area, it was easy to avoid chitchat because most other people were trying to avoid it as well. They had those tell-tale signs that said, "I don't wish to converse," whether it be a cell phone clinging to the side of their face, a computer on their lap, or ear-buds in their orifices. But, when I moved to Central Oregon with its slower pace, I encountered friendly people who wanted to make chitchat with me everywhere I went. They seemed too forward and intrusive to me, and I got flustered by their behavior.
I got caught off guard when store clerks would ask, "What are your plans for today?" My initial reaction was to say something rude or snarky like, "None of your business" or "I'm going into the woods to dump the corpse that's in my trunk." Their over-zealousness made me long for the Bay Area where I could go to a convenience store and get rung up by a clerk talking on his cell phone with no eye contact, no words, and no connection.
I had become accustomed to that impersonal treatment and found it oddly comforting. Now I had to adjust to a new environment that required me to let down my guard and engage. Through time and practice, I found these 20 ways to make chitchat more tolerable, less toxic and, yes, even enjoyable.
1. Realize You're Not Alone
You probably heard public speaking is the number one fear of Americans. But did you know talking to strangers is another dreaded phobia? Debra Fine, the author of The Fine Art of Small Talk, says 4 out of 5 people are afraid to chitchat with strangers. So stop thinking you're a freak and realize that it's an anxiety-producing endeavor for most of us.
2. Focus on the Other Person
Since chitchatting makes us nervous, we may stumble over our words, lose our train of thought, or make inane comments. To avoid this, focus on the other person and let them do the talking. If it's stormy outside, ask an open-ended question such as: “What do you think about this weather?” If you're in the park with your child, ask the mom near you: "What do you think are the best kid-friendly places in town?" If you're at the store, ask the clerk: "What are the best fruits to buy this time of year?"
Because we're anxious, we often try too hard to say something clever, witty, or memorable. This makes our interaction even more nerve-racking. Being nice, polite, and genuinely interested in the other person is far more impactful than an artful line.
4. Let Your Body Do the Talking
Instead of fretting over what to say, keep in mind that communication is 93 percent non-verbal and only 7 percent verbal. Non-verbal communication includes our facial expressions, gestures, posture, and tone of voice. Looking someone in the eye and smiling at them expresses more kindness and openness than a thousand words.
5. Just Do It
We typically don't enjoy what we're not good at doing. That's why it's important to practice our chitchatting skills. When we do so, we become more confident, relaxed, and natural. It starts becoming tolerable and even enjoyable
6. Turn It Into a Game
When tackling my fear of chitchat, I went to places where I could practice. I'd go early to pick up my boys from soccer so I could make small talk with the other parents on the sidelines. I volunteered in my boys' classrooms so I could interact with the teachers and students. When I made chitchat with someone, I gave myself a point. When I reached 20 points, I bought myself a special treat—a book, a CD, or a necklace. Over time, I began to embrace opportunities to make small talk rather than avoid them.
7. Take Deep Breaths
This is a great idea when you're in a stressful situation and need to relax. Breath slowly in and out, releasing the feel-good endorphins throughout your body. This helps you stay calmer, more focused, and less anxious.
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8. Become More Assertive
This was the most crucial step I needed to take in order to enjoy small talk. In the past, I'd been passive in social situations, feeling trapped by someone talking my ear off and not knowing how to escape. Now I know how to end a conversation when I'm ready with a polite “Good talking with you” and walk away with confidence. I no longer feel like a prisoner in social situations so I no longer avoid them like I once did.
9. Appreciate the Benefits of Chitchat
For far too long, I only saw small talk as a waste of time—superficial and irritating. But, as our world becomes larger and more impersonal, I started to see these little everyday interactions with strangers as a way to bolster our sense of community and connect us to our humanity. What's more significant than that?
10. Realize It Can Lead to Something Big
You never know where small talk may lead. You may get a terrific restaurant recommendation, find out about a company that's hiring, or hear about a fantastic preschool for your child. You miss out on a lot when you're closed off to chitchat.
11. Give a Compliment
At first it was hard for me to give compliments. It felt forced and phony. But then I began doing it and immediately saw how powerful it is. When I told a clerk I liked her necklace, she smiled broadly and told me she had made it. When I complimented a dad on how nicely his son was playing in the sandbox, he beamed with pride. He then opened up about the problems he had experienced with his boy after getting divorced. Started off with a compliment is an easy icebreaker and makes people warm to you right off the bat.
12. Ask Their Opinion
People love being asked their opinion because it makes them feel valued. When I see a person reaching for a particular cheese at the store, I'll ask: “Why do you like that cheese?” When I'm at the park with my kids, I'll ask a parent: “What do think about the new animated movie?” Since my goal is to make chitchat, I stay away from religion and politics—hot-button issues that garner lengthier responses.
13. Leave Your Cell Phone at Home
It's so easy to hide behind our cell phones and avoid making connections. If you truly want to improve your chitchatting skills, you must leave your cell phone behind and welcome any opportunity to converse.
14. Be Empathetic
Even though you're not engaging in deep conversation, making chitchat still requires us to show feelings and build an emotional connection. Otherwise, it's just empty words. When telling someone I have an autistic son, I don't expect them to counsel me or give me a hug. But some acknowledgment of what I just shared such as “That must be challenging” builds a bond and lets me know they care.
15. Ask Yourself: Why Do I Hate Chitchat?
I grew up in a household during the 1970s with a father who believed children should be seen and not heard. I can't ever recall my parents asking for my opinion or letting me talk in length about a problem. This turned me into an inarticulate and insecure person. When I accepted my history, it motivated me to change.
16. Nod Your Head
Making small talk gives you a narrow window to build rapport. Nodding your head is one easy way to create a quick connection. Nodding one's head doesn't necessarily mean agreement but rather is a sign of understanding, support, and enthusiasm. It conveys: I'm listening. Please tell me more.
17. Talk With Your Hands
Talking with my hands didn't come naturally so I had to force myself to do it. It gradually became a natural part of my communication. Studies show that people who express themselves with their hands are seen in a more positive light. They're viewed as warmer, livelier, and more agreeable.
18. Embrace It
For too many years, I avoided situations that involved chitchat. That made my anxiety get out of control. Now I push myself into new (and sometimes uncomfortable) situations to give myself a challenge. What doesn't kill you makes you stronger!
19. Lower Your Expectations
By its very nature, small talk is typically insignificant so don't expect it to change the world. By chitchatting with others, you're making the world a better place, even in a little way. By showing interest or making a kind comment, you could have lightened someone's burden and made their day more pleasant.
20. Have Fun With It
If you don't enjoy chitchatting, you'll soon return to your old anti-social ways. Keep it light and playful. You'll soon reap the benefit of small talk just like I did.
If You're an Introvert Like I Am, This Book Is Your Guide for Making Chitchat
© 2017 McKenna Meyers
Dora Weithers from The Caribbean on June 26, 2017:
More great suggestions. I like your topics and your presentations. I'm following for more.
McKenna Meyers (author) on February 27, 2017:
Bill, don't be too hard on yourself. I bet you're like me; you think before you speak and don't want to say anything foolish, insensitive, or inane. Every Monday I volunteer at my son's middle school. Some of those kids blab on and on and never stop to think what they're saying. They act as if they've been locked in a closet for weeks and the words just come pouring out of their mouths. They are blessed with the gift of gab and never worry what others think.
Bill Holland from Olympia, WA on February 27, 2017:
I missed this when it first came up or I would have read it immediately. I need this. I really hate small-talk. Never been good at it. Some people seem to do it so effortlessly, and then there's me, stuck in the corner, trying to figure out how normal people have conversations. LOL
Well, thanks for the tips and reflections. I will take them to heart.
McKenna Meyers (author) on February 24, 2017:
I agree. I had to change my urban mindset about chitchat and stop thinking of it as merely a nuisance. When I got better at it, I enjoyed it a lot more. Of course, it requires us to slow down and that's definitely a good thing. Thanks for reading!
Patricia Scott from North Central Florida on February 24, 2017:
Well said...years ago I was not able to 'chitchat' with ease. Over time somehow I learned how lovely it can be...meeting new people became a way to find new acquaintances and learn about local happenings.
Angels are on the way to you this morning ps